Terms of Service

1Scope of These Terms

These Terms of Service set the rules of the road between you and Liuyang Boyou Electronic Commerce Co., Ltd., the company that publishes this site and that carries out the work described on it under the BoYouEcom name. The terms cover every person who reads the site, every buyer who orders goods through a storefront the Company answers, and every seller who engages the Company for storefront operations.

When these terms speak of we, us or our, the words mean the Company at its registered address. When they speak of you or your, the words mean the reader, the buyer or the seller as the sentence requires. A working day means Monday to Friday in China Standard Time unless a separate note says otherwise.

By using any part of the service, such as sending a message, reviewing a listing or placing an order through a shop the Company runs, you accept these terms. If you do not accept them, please leave the site and do not start any transaction.

These terms are written in plain English on purpose. Where a legal short phrase appears, the full meaning is explained in the same paragraph so that no one has to guess.

2The Company and Names

The service is supplied by Liuyang Boyou Electronic Commerce Co., Ltd. at No. 66 Maoyuan Group, Jinju Village, Yanxi Town, Liuyang, Changsha - 410000, China (CN). BoYouEcom is the service and build name under which the Company works; it receives no separate legal standing of its own.

The contact lines for the Company are the email chat@boyouecom.buzz and the phone number +18149023557. Any notice you send to those lines reaches the persons who manage the service on a working day basis.

Every invoice, agreement or statement issued in the ordinary course of the work carries these same legal details, so there is never a lingering doubt about which company stands behind a parcel or a promise.

If you deal with us from a country outside China, you are dealing with the same company at the same address, and these terms apply to that dealing without a separate local office having to be invented.

3Who May Use the Service

The shop surfaces the Company runs are intended for adult buyers who may lawfully make a purchase in their own country and in the country the goods ship from. By ordering, a buyer confirms that the name and address entered at checkout belong to them and that they consent to a parcel crossing borders where an international service is chosen.

Seller clients are accepted at the sole discretion of the Company. When we take on a seller storefront, we usually set the duties in a written service note that names the monthly activities, the responsible team and the agreed working rhythm.

We do not knowingly take on sellers of items that a courier or a marketplace lawfully refuses to carry. Where a seller is unsure whether an item can travel, an honest question to the contact desk settles the matter before any listing begins.

The Company keeps the right to refuse or to stop a seller account where the client does not keep the seller duties written in these terms, and where continuing would damage the good name of the room.

4Our Core Service Promise

The whole service rests on a short promise we try to keep on every single working day. The promise has three limbs.

The first limb is care with an order. Every parcel we touch is prepared, weighed and labelled correctly, and the dispatch detail is coordinated so nothing sits forgotten on the bench.

The second limb is an honest reply. Every message that reaches a storefront we answer is read by a person and given a clear answer by the end of the same working day whenever a full answer is possible. We do not hide a delay behind a vague phrase.

The third limb is a steady shop face. Product pages we manage stay accurate, prices stay honest, and stock figures in the catalogue are reconciled with the real crate count so a shopper can trust what the shelf claims. Keeping three steady limbs is the quiet center of everything in these terms.

5Service Sections in Detail

This section sketches each of our service areas so the agreement boundaries are plain. A fuller everyday description lives on the services page of this site.

Storefront Operations means watching the order queue, opening the shop on time, keeping statuses current and flagging anything unusual before it becomes a complaint. Catalogue Merchandising means writing or improving product descriptions, arranging the range and keeping each listing true to the item.

Order Fulfilment Coordination means lining orders up in dispatch order, confirming packing notes and coordinating with the carriers who move each parcel. Inventory Replenishment means setting sensible reorder points, watching the count and arranging new stock before a best seller empties.

Customer Message Handling means answering buyer threads in clear English within the same working day where that is possible. Marketplace Listings Management means keeping your goods story straight and compliant across the selling channels you choose.

These six activities are offered together as a calm room rather than as a set of loose add ons, but nothing stops a seller from asking for a narrower arrangement by written agreement.

6Your Responsibilities

The service is a partnership, so the client carries a fair share of the load. These duties apply to any seller who engages the Company.

Keep the product truth with us. Prices, sizes, materials, origin and the legal standing of each item are the seller duty to state correctly, and we rely on that truth when we copy write and dispatch. A wrong origin claim is the seller ask to correct before any border sees it.

Give true stock numbers. The reorder work is only as good as the counts behind it, so the seller agrees to report real shelf levels and to say at once when a known surge or a known shortage is ahead.

Answer when the room asks. If a waybill address cannot be read or a payment will not clear, the seller agrees to reply quickly so the team is not left guessing on a live order.

Respect the tools. Seller passwords and storefront logins are personal, and the seller agrees not to pass those keys to any third party the Company has not cleared for the account.

7Orders and Payment

An order is not an order until the checkout confirms it and the payment side of the storefront accepts it. A reserved basket that is never paid does not reach the bench.

When a checkout confirms an order, the details pass to the coordination desk, which prepares the parcel against the confirmed address. No dispatch happens before the payment note and the buyer identity check look clean.

Where a storefront the Company runs handles the full buying path, the checkout of that storefront is the only source of truth for the order record. Disputes about whether an order existed are settled against that record, so the seller is asked to keep the checkout log safe rather than relying on a memory.

We do not store full payment card numbers. Card details travel only to the licensed payment provider that the checkout uses, and the room sees only the payment state and the small receipt summary needed for bookkeeping.

8Prices, Fees and Billing

Prices shown on a storefront or a catalogue are the prices of the goods; the fees that pay for the room are agreed separately with each seller client in the written service note. This separation keeps the shelf price honest for the buyer and the room fee clear for the seller.

Monthly service fees, where they apply, are due on the date named in the service note. A late fee never begins without a written reminder first, and the room does not stop a live parcel over a single unpaid bill while it is discussing the matter.

Any carrier charge, customs duty or handling levy that a shipment attracts is passed on exactly as the carrier or authority states it. We add no hidden margin to a duty and no invented surcharge to a label.

Quotes given for a new seller project are valid for the number of days stated on the quote. After that window the figures are re checked, because carrier rates and catalogue volumes can shift between a quote and a start date.

9Delivery and Dispatch

Delivery time is a promise between the buyer, the chosen carrier and the country the parcel enters. The Company prepares each parcel on the same schedule it coordinates, but once a parcel rests in the carrier hand, the arrival window belongs to the carrier.

An on time dispatch means the parcel left the room on the coordinated day, not that it landed on the buyer doorstep by that night. We are careful to say this plainly so no one holds the bench to a test it cannot win.

Where a carrier service fails, a parcel returns or a deadline slips outside the promised window, the desk tells the buyer the truth and starts the sensible fix: a re send, a refund or a claim, as the case allows.

The buyer agrees to give a reachable delivery address and to watch their own inbox for a customs note when the parcel crosses a border. Some goods cannot be left on a step without a signature, and a missed note can hold a box at the depot.

10Returns to the Room

A product that arrives broken, wrong or short comes straight back to the room by the normal return route of the storefront that sold it. We coordinate the return note so a buyer never waits in silence over an open box.

For a return opened within the window the shop or its marketplace states, the options are set by that same source of truth: a re send, a repair, a store credit or a refund of the paid amount less only the lawful deductions a rule allows.

If a parcel is refused at the door and travels back, the buyer may owe the factual return shipping where the shop rules say so. We always set that duty in advance on the listing so the shopper can read it before paying.

Sale or clearance items follow the return policy printed at their own checkout. Those rules are set out fully at the point of sale, and we never add a new return condition after a payment has cleared.

11Titles and Usage

All the writing, layout, service names and the design spirit that appear on this site belong to the Company and its assigned partners. Asking to use a page for your own shop are welcome if you ask first and credit the room, but taking the look wholesale is not permitted.

The Company keeps no claim to the brand of the goods it packs. Your product name and logo remain yours, and we act only as the hands that describe, wrap and coordinate them under a clear seller mandate.

Buying the service does not give you a right to reuse our packing room wording to build a copy of the work for a rival. If you see value in how we write, that value holds you to the same fair use that you would want for your own pages.

Any page of this site you quote for a review or a school paper may be quoted in short, honest measure with the office named. The quote must not bend the meaning of the section it borrows from.

12Duty of Care and Limit of Risk

We care for every parcel and every message as a professional room should. Our duty is to carry out the agreed services with reasonable skill, care and honesty, not to guarantee an outcome that lies outside our hands such as a weather delay or a customs hold.

Our total risk for a given seller task is capped at the fee that task earned in the month the issue arose. This cap keeps the room sound and keeps our promises real, instead of hanging a whole season of work on a single moment.

Nothing in this section removes a right that your own law refuses to let a company remove. A loss caused by our dishonesty or by a deliberate breach is never hidden behind a small print cap.

The buyer agrees that a clearance or resell decision on goods rests with the seller and the marketplace that listed them, and that the room acts only within the mandate that seller or marketplace gives it.

13No Unlawful Goods

No parcel leaves the room that the law or a carrier refuses to move. This rule protects the buyers, the sellers, the couriers and the good name of the Company equally.

A seller agrees not to ask for the wrapping or dispatch of any goods that a marketplace bans, a customs line forbids or a law of the source or destination country marks unlawful. If a doubt arises, the matter stops at the bench until the doubt is settled.

Suspect requests are refused with a short, clear note, and where a law compels it the refusal is reported to the right authority without fuss. The room has no curiosity about smuggling and no patience for a seller who tests the rule.

Dangerous, unmarked or falsely declared parcels are treated the same way: they do not move. The honest cost of a refused box falls on the seller who asked for it to travel.

14Interruptions and Downtime

No room runs without an occasional breath. The Company plans its systems so that a brief pause for maintenance does not catch a live parcel, but we do not promise a machine that never blinks.

Planned work is timed for the quiet hours and announced ahead of time wherever the work touches a live storefront. When the pause is tiny, a notice goes to the desk only; when it is longer, the sellers are told in advance.

If a fault occurs beyond our reasonable control, such as a power break at a provider or a carrier network failure, the room recovers as fast as the tools allow and moves the affected orders to the front of the queue on return.

A breakdown in our own code or our own server is a different matter, and for that we owe the same honesty as for any other slip: a plain explanation and a prompt fix without asking the client to shoulder a loss we caused.

15Changes to the Terms

The Company may revise these terms from time to time as the service grows and as the law sharpens. Every revision is published on this page with a fresh review date, and past copies are kept only where a law asks for them.

For a material change that touches the duty of a seller, the Company tells that seller directly by email before the change takes effect, and gives a fair window to read the new text. A silent shift in a small detail does not need that drum roll.

Continuing to use the service after a material change means you accept the new terms. If you do not accept them, you may end the working note within the notice window that the change announcement sets out.

Nothing in a change reaches back to rewrite an order that has already left the room. The terms that stood at the moment of that order govern everything about that dispatch.

16Governing Law

These terms are read under the law of the place where the Company is registered, in keeping with how the office runs, provided always that the law of the region with a genuine and closer link to a given transaction steps in where it holds a mandatory rule.

For an international seller, the parties first try to settle a disagreement by calm conversation through the contact desk, because most disputes in a packing room are honest misunderstandings rather than bold wrongdoing.

If a dispute cannot be settled by talk, it moves to the courts that hold lawful power over the place the Company answers. A seller outside that reach may ask for the matter to be dealt with in their own lawful venue where the law so grants.

This clause does not strip a buyer of a consumer protection that their own country gives for their own household purchases, because such a right cannot be signed away and we do not try to do so.

17Notices and Signatures

A notice under these terms is properly given by email to chat@boyouecom.buzz for the Company, or to the email a seller has named in their service note. A message is treated as received on the working day it is sent where the sending time falls inside a business day.

The Company does not send official notices through a public message board or a social feed. A seller who wants a legal promise in writing should put it in an email and should treat a social comment only as a friendly chat until it is confirmed by email.

Where these terms call for a signature, an email confirmation that names the matter and carries the sender identity serves as a clear written record. Signatures in a digital hand are accepted where a paper one is hard to exchange across a border.

The absence of a signature on one small note does not undo a long working relationship that stands on a written service note; the written note is the anchor and the small reminder is just its echo.

18Contact and This Office

Questions and notices under these terms go to the contact desk of the Company. Every note is read by a person and answered on a working day basis with a clear next step where a step applies.

Write by email to chat@boyouecom.buzz or by phone to +18149023557. For a legal or billing matter, say so in the first line so the thread reaches the correct desk without a round trip.

The registered address in full is No. 66 Maoyuan Group, Jinju Village, Yanxi Town, Liuyang, Changsha - 410000, China (CN). The company behind these terms is Liuyang Boyou Electronic Commerce Co., Ltd., working under the developer name BoYouEcom.

Office hours run Monday to Friday in China Standard Time. We treat a weekend message the same way a careful room treats a parcel that waits on the rail until morning: it stays safe and it moves first thing.